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FAQ

We ship to Australia and New Zealand (shipping to other countries can be arranged. Please send us an email for shipping costs)

How long will it take to ship my order?

All products purchased will usually be shipped within 3 business days unless ordered with custom made labels. As we design and create your labels by hand, please allow 5-7 business days for us to complete your order.

*Customized and hand crafted signs will usually have a turn around time of 5 business days (depending on the size and artwork involved)

When ordering cusomized labels would "Pepper Steak Seasoning" be classed as three labels? or "Brown Sugar" be classed as two labels?

No. Any customized labels up to three words will be classed as one label not two or three.

Can I have any wording I like for my customized labels?

Yes, of course! Just fill in the "your labels" description box with your desired labels and we will custom make them for you, even if you do not see the wording you require on the website.

What surfaces can my labels be applied to?

Our labels are made of high-quality vinyl and can used on any surface that is clean and smooth such as glass, plastic, wood, walls, tiles etc.

How do I apply my labels?

A detailed instruction sheet will be sent to you along with your order but here is a quick guide for you.

First step

Ensure the surface you are applying the label to is clean (water and a cloth will do the trick)

Second step

Take the label you are about to apply and rub over the transfer tape (transfer tape is the coating on top of your label) with a credit card. You may want to use your fingers to ensure all air bubbles are removed.

Third step

Separate the backing paper from the transfer tape. If the label does not stick to the transfer tape place it back gently on the backing paper and repeat the Second Step.

Fourth step

Place your label with the transfer tape onto your desired surface and rub over with your finger and a credit card to ensure it is firmly in place. For best results wait 24 hours before moving onto the fifth step.

Fifth step

Slowly peel back the transfer tape starting at the top corner and pulling down slowly until transfer tape is removed. If your label starts to peel off with the transfer tape repeat the fourth step.
If you have any questions or concerns please contact the Designer Pretties team for assistance.

How to order labels?

If you are ordering less than 6 labels just choose 1 label and change your quantity to the amount you are looking for.

If you are wanting a number of labels that matches our discounted packs then choose the pack you are wanting and select 1 as quantity.

If you require 29 labels choose the 24 label pack add 1 for quantity and then choose 1 label and quantity 5.

Returns and Exchange

As our products are custom made for you please choose carefully as we do not offer exchanges for change your mind. When you receive your item and in the unlikely event that they are faulty we will arrange a replacement or refund providing the item is sent back to us within 30 days.

Please be sure to email us within 5 days of receiving the item with your full details, order number and description of the faulty or damaged goods.

Shipping of returned Items

You are responsible for the shipping cost of returned goods. Custom made items are not eligible for refunds.

Payment

We accept payments via Visa and Mastercard, as well as Paypal and Afterpay.

What is Afterpay?

Afterpay is a service that allows you to pay off your purchase in fortnightly instalments but allows you to receive your goods straight away.

Handcrafted Customized signs

If I have a design in mind can you work with me to create my desired result?

Yes, of course! While we have many beautiful signs to choose from that we are adding to all of the time we love customizing signs for anyone.
We actually have many small businesses that frequently order our signs for their stores and customers who are wanting a special gift for a loved one that is unique and original.
Just put your request in the description box or send us an email and one of our designers will contact you.

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